Microsoft says it fixed a Windows 10 update bug that deleted folders
10 October, 2018, 14:55 | Author: Rodolfo Hawkins
When the October 2018 Update was installed the original "old" folder was deleted including the files in that folder (in this example c:\users\username\documents would be deleted; d:\documents, the new location, would be preserved).
This is all the result of M$'s outsourcing of its QA/QC teams and that has not worked out so well for some Windows 10 end users and even 7, 8.1 users also with so many borked updates.
"We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation", said John Cable, Director of Program Management, Windows Servicing and Delivery.
According to Cable, the root of the issue was new code that Microsoft implemented to remove duplicated known folders when Known Folder Redirection (KFR) is enabled. "That change, combined with another change to the update construction sequence, resulted in the deletion of the original "old" folder locations and their content, leaving only the new "active" folder intact". At just two days into the rollout when we paused, the number of customers taking the October 2018 Update was limited.
If you installed the update and were stunned to find your photos wiped, Microsoft says you should "minimize your use of the affected device" and immediately call the company for help directly at 1-800-MICROSOFT. So I'm following Woody's Defcon numbering system with regards to any Windows Updates and waiting to let others be the BETAs that Bleed! You keep can saving files into the usual Downloads folder, for instance, and it's actually saved on another drive with free space, in other words.
Furthermore, an early buggy version of the OneDrive client with autosave turned on didn't move files in users Documents and Pictures folders from the old location to the new one. "We have added an ability for users to also provide an indication of impact and severity when filing User Initiated Feedback". Microsoft has made changes to Windows 10 version 1809 that will address each of those problem areas, he promised.
For those impacted by the file deletion bug, Microsoft Support is trying to recover data for users who may have experienced related data loss.
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